Hudco Service Request & Consultation Process

1. Initial Request & Google Form Submission

Google Form Setup:
- Clients complete a branded Google Form to initiate services.
- The form includes:
  - Contact information
  - Organization/group details
  - Preferred consultation times
  - Type of service requested:
    - Workshop/Presentation (custom or general)
    - Consulting Service (e.g., event planning, PR/marketing, strategic planning)
  - Specific needs or challenges they would like addressed
  - Desired timeline for services
Purpose: To capture client needs, categorize requests, and direct them to the right HudCo service area.

After form submission, a HudCo team member contacts the client within 48 hours to:
- Confirm receipt of the request
- Schedule a consultation call/meeting (virtual or in person)
- Provide a general overview of HudCo’s service offerings

During the consultation, HudCo staff will:

Review the client’s goals and challenges
Clarify expectations, budget, and timeline
Identify whether the service is:
- Custom Workshop (built to their exact needs)
- General Workshop (pre-developed and ready to present)
- Consulting Service (strategic planning, PR/marketing, event planning, etc.)

Custom Workshops:
- Clients select 2–3 standards from each curriculum area (Vision, Voice, Collaboration, Action).
- HudCo facilitators build a tailored workshop around those standards.
General Workshops:
- Clients may also choose from HudCo’s ready-to-present catalog of workshops with fixed objectives and outcomes.

The facilitator presents options, confirms final service(s), and outlines next steps.

After services are confirmed:
- HudCo prepares a formal quote and invoice
- Sent electronically within 24 hours of consultation
- Payment terms and methods are clarified

Workshops: Custom or general sessions delivered as scheduled.
Consulting Services: Execution begins according to client’s project timeline.
Follow-Up: HudCo provides a brief evaluation form and, if requested, an outcomes summary.